Return Policy

EyeMall Return Policy

EyeMall and EyeMall.com offer returns for items within 30 days of receipt of shipment.  Most items sold in our EyeMall catalog or on EyeMall.com follow our general returns policies, but some products have different policies or requirements associated with them.   Before returning a product, you must obtain an RMA (Return Merchandise Authorization) by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it..   Returns without an RMA number will be rejected.  Please let us know the details!

Shipping and handling charges for returning non-defective merchandise are borne by the buyer.  If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship our return with a signature shipping service.  Items valued at over $75 must be returned with a trackable shipping service.  For items below $75, we suggest USPS delivery confirmation service.

Credit will be issued for the merchandise cost, not shipping and handling. A 10% re-stocking charge will be applied to all returns.  In the event you receive a defective or damaged item we will replace it and waive the re-stocking fee.

PLEASE NOTE:  Credits can take up to 30 days to appear on your credit card or PayPal account.  Please do not inquire about the status of your return as this only slows the process.

Exchanges:

If items are for exchange please include a note specifying the items you desire.  A credit or charge will be processed depending on the financial outcome of the exchange.  In the event the new total of the exchange is equal to, or greater than the return amount, we will NOT apply the 10% restocking charge.

There is a $3.95 fee for postage on your exchange.

All returns/ exchanges MUST include a copy of your invoice or original order.  This is the only way we have access to your credit card information to issue credit.  All returns are to be sent to our corporate address:

 

JordanGrace, LLC/ DBA EyeMall

ATTN:  Returns Dept

PO Box 425, Marion, CT  06444

 

We sincerely appreciate your patronage.  Our goal is your complete satisfaction.

Best Regards,

The EyeMall Team